www射-国产免费一级-欧美福利-亚洲成人福利-成人一区在线观看-亚州成人

USEUROPEAFRICAASIA 中文雙語Fran?ais
Business
Home / Business / Companies

Chinese consumers demand Apple action over complaints

Xinhua | Updated: 2013-04-01 09:33

BEIJING - The China Consumer's Association has asked Apple Inc to "sincerely apologize to Chinese consumers" and "thoroughly correct its problems", after the US firm took little action to address waves of criticism.

In a statement posted on the CCA's website, Apple Inc was told to equalize the warranty periods in China compared with other countries. Buyers of iPads, after the company admitted the device is classifiable as a portable computer, are entitled to two-year after-sale service packages for its key components, said the statement.

Apple should inform consumers if refurbished parts are used when repairing broken devices, and repair costs should be counted accordingly, the statement said.

The CCA made clear its specific demands after Apple Inc responded indifferently to consumers' repeated complaints despite intensive exposure in the Chinese media.

In a special program to mark the International Day for Protecting Consumers' Rights on March 15, national broadcaster China Central Television?accused Apple of offering discriminatory after-sales services in China.

On the same day, the CCA unveiled a report detailing that complaints about after-sale service account for 25.6 percent of the total 2,170 complaints it has received about Apple products, seven percentage points higher than the averaged data for the home appliance sector.

The CCA said that, in 2012, it twice urged Apple to properly handle the complaints but only received half-hearted replies, with the real problems unsolved.

Even after the March 15 CCTV show, Apple released only a 200-character statement saying it is dedicated to making first-class products and attaches high importance to every consumer's ideas.

Netizens labeled it a "typical official reply full of empty talk".

Analysts said Apple arrogance is sustained by its strong market presence in China. Its innovative products and aggressive marketing strategy have made it fearless of consumers' frowns.

Su Haopeng, a law professor with the University of International Business and Economics, said it is the company's social responsibility to respect consumer rights, while it should not abuse its market predominance to hurt their interests.

"Apple Inc's unfair and unreasonable rules have infringed consumer's legitimate rights," he said.

Wang Huijuan, a lawyer with the Beijing Hualian Law Firm, said the government should raise the penalties for home appliance repair disputes, as the current fine of 30,000 yuan ($4,830) is too light to deter lawbreakers.

Most Viewed in 24 Hours
Copyright 1995 - . All rights reserved. The content (including but not limited to text, photo, multimedia information, etc) published in this site belongs to China Daily Information Co (CDIC). Without written authorization from CDIC, such content shall not be republished or used in any form. Note: Browsers with 1024*768 or higher resolution are suggested for this site.
License for publishing multimedia online 0108263

Registration Number: 130349
FOLLOW US
主站蜘蛛池模板: 国产欧美精品区一区二区三区 | 国产亚洲精品自在久久77 | 免费看又黄又爽又猛的网站 | 亚洲天堂美女 | 爱久久精品国产 | 91热久久免费频精品黑人99 | 神马午夜-午夜片 | 欧美xxxx色视频在线观看 | 久久黄色网址 | 欧美黄网在线 | 日韩麻豆| 看一级毛片 | 欧美大片一级特黄 | 精品国产三级v | 国产韩国精品一区二区三区久久 | 久久久久久全国免费观看 | 一区二区国产精品 | 中国国产成人精品久久 | 男人一进一出桶女人视频 | 情侣自拍啪啪 | 一级片美女 | 久久久久琪琪精品色 | 欧美日韩精品乱国产 | 亚洲美女视频网址 | 性欧美videos 精品 | 国产成人精品免费午夜 | 亚洲免费一 | 久久久国产一区二区三区 | 国产一级aa大片毛片 | 日本一级毛片中文字幕 | 日韩国产成人资源精品视频 | 最新亚洲情黄在线网站无广告 | 久久频这里精品香蕉久久 | 免费一级毛片在线播放放视频 | 国产成人精品免费视频大全办公室 | 成人午夜免费视频毛片 | 国产视频在线免费观看 | 九九久久久久午夜精选 | 自拍一区在线观看 | 日韩一级视频在线观看播放 | 亚洲精品色一区二区三区 |