www射-国产免费一级-欧美福利-亚洲成人福利-成人一区在线观看-亚州成人

US EUROPE AFRICA ASIA 中文
Business / Industries

Online shopping sees surge in consumer complaints

By Wang Zhuoqiong (chinadaily.com.cn) Updated: 2015-03-12 20:49

Consumer complaints, particularly those related to online shopping, have surged to a five-year high in China, the market regulator said on Thursday.

According to officials from the State Administration for Industry & Commerce, the number of complaints filed by consumers till date have seen a 14.3 percent year-on-year growth, and totaled some 1.26 million cases.

Online shopping complaints have increased more than three times the number a year ago. Complaints about online shopping rose to 77,800, up 356 percent year-on-year, involving a value of 31.65 million yuan ($5.10 million), the SAIC said in the runup to March 15, the World Consumer Rights Day.

Complaints about contracts, after-sales services and quality issues accounted for 28.4 percent, 22.7 percent and 21.7 percent of the total, it said.

About 82.1 percent of the complaints about online trade involved merchandise, with the rest belonging to the services category. Cell phones, clothing, shoes and accessories, televisions and computers were the top categories for complaints.

Last year, consumers filed about 705,900 complaints about merchandise, or 60.7 percent of the overall complaints. Consumer goods, telecommunication, home appliances, transportation and food were the top five categories that saw the most complaints.

About 456,200 complaints were about shopping services, such as telecom services, residential services, Internet services and repair and maintenance services.

The SAIC also said on Wednesday that the onus was on companies to offer compensation and take steps to resolve the consumer disputes. It said consumers can take steps to safeguard their rights, if the same were hurt during purchases, or when using products or availing services from companies.

In cases involving online shopping, consumers who have completed the transaction using e-commerce platforms can ask sellers or service providers for compensation. If the online trading platforms cannot provide the real name/credentials of sellers or service providers, consumers can seek compensation from the online platforms.

Consumers buying goods online will be able to return them within seven days without having to provide a reason for doing so, even if they are opened, and will have the right to a full refund, under new government regulations.

The SAIC also announced new changes to industry and commerce regulations and said the same are likely to come into effect from March 15.

Under the new regulations, online retailers who refuse to refund money or delay in doing so are liable to fines of up to 500,000 yuan, the SAIC said.

The current law requires that goods bought online be returned within seven days without exception, but it does not specify whether this includes items that have been opened.

Hot Topics

Editor's Picks
...
主站蜘蛛池模板: 色综合久久久久久888 | 亚洲精品久久久久影 | 欧美午夜免费毛片a级 | 国产欧美一区二区三区视频 | 三级毛片网 | 国产一区二区三区四区五区tv | 美国特级毛片 | 全国最大色成免费网站 | aaa毛片手机在线现看 | 在线男人的天堂 | 成人免费夜片在线观看 | 波多野结衣中文一区二区免费 | a级毛片高清免费视频 | 亚洲精品成人一区二区www | 高清不卡日本v在线二区 | 一级毛片牲交大片 | 中文字幕 日韩在线 | 欧美日本韩国一区 | 99在线免费观看视频 | 国产90后美女露脸在线观看 | 亚洲精品成人7777在线观看 | 国产乱码一区二区三区四川人 | 国产日韩精品视频一区二区三区 | 思99re久久这里只有精品首页 | 国产午夜亚洲精品 | 欧美午夜精品久久久久免费视 | 8888奇米四色在线 | 亚洲第一网色综合久久 | 天天五月天丁香婷婷深爱综合 | 亚洲第一区香蕉_国产a | 羞羞一区二区三区四区片 | 伊人蜜桃 | 色黄啪啪18周岁以下禁止观看 | 日日操干 | 欧美操人| 日本在线不卡免 | 色老头老太做爰视频在线观看 | 久久视频这里只有精品 | 日本精品久久久久中文字幕 1 | 国产成人精品免费视频大全可播放的 | 一级黄免费 |